- Item(s) returned within 90 days of purchase.
- Item(s) faulty or of unacceptable quality, damaged or defective (excludes used dog toys damaged by the dog during play).
- Item(s) does not match the description or sample.
- Item(s) are unfit for the intended purpose (i.e. does not do what it is meant to do).
- Item(s) not delivered in a reasonable time frame.
To complete your return, please fill out the form in the Order Return page.
I Play Fetch
15 Doepel Way
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
As long as the proof of purchase has been emailed to us at email@example.com (by you or your gift giver), we can still adhere to the Refund & Exchange Policies.